--- title: "AI Customer Support Features - Chat Thing" canonical_url: "https://chatthing.ai/features" last_updated: "2026-09-07T19:56:14.728Z" meta: description: "Omnichannel support, human handoff, 50+ languages, analytics and 5-minute setup. See everything Chat Thing does to automate your customer support." "og:description": "Omnichannel support, human handoff, 50+ languages, analytics and 5-minute setup. See everything Chat Thing does to automate your customer support." "og:title": "AI Customer Support Features - Chat Thing" "twitter:description": "Omnichannel support, human handoff, 50+ languages, analytics and 5-minute setup. See everything Chat Thing does to automate your customer support." "twitter:title": "AI Customer Support Features - Chat Thing" --- # **Everything you need for **AI customer support ### Omnichannel support, human handoff, 50+ languages, analytics and 5-minute setup - and that's just the start. See it all for yourself. ### **All Chat Thing Features** #### **Manual Data Source** Paste or write content directly to train your bot - no file or URL needed. #### **Teams & Workspaces** Organise your bots and members in shared workspaces. ![AI Discord Bots](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689882167/discord_9ad4519339.svg) #### **AI Discord Bots** Use your AI bot within your Discord servers! Perfect for support bots, or bots for your gaming guild. ![Sitemap Import](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689885918/sitemap_1_5893d1c6de.svg) #### **Sitemap Import** Discover links from your website's sitemap to add as content to your bot. ![AI Slack Bots](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689882524/slack_8ae009b2c2.svg) #### **AI Slack Bots** Give your Slack team the power of AI by connecting your ChatThing bots with your Slack workspace. **Standard****Pro****Enterprise** ![AI WhatsApp Bots](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689882352/whatsapp_d0c55f9750.svg) #### **AI WhatsApp Bots** Connect ChatThing to your business WhatsApp account so you can automatically service customer queries and more. ![AI Telegram Bots](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689882614/telegram_fe0df6d236.svg) #### **AI Telegram Bots** Add your AI bot to Telegram in under 5 minutes with the Telegram channel. ![Auto-syncing Data Sources](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689886066/sync_1_ffbd03a379.svg) #### **Auto-syncing Data Sources** Schedule your data sources to synchronise automatically so your bot always has the most up to date content. **Standard****Pro****Enterprise** ![Sync Diffs](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689886318/pathfinder_1_00741add47.svg) #### **Sync Diffs** Each time you synchronise a data source we check whether existing content has changed, or if there is new content to add. ![Notion Data Source](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689882733/Notion_logo_53d1907ae3.svg) #### **Notion Data Source** Chat with your Notion pages and databases to power your own AI bot. Perfect for HR bots, project management bots or whatever else you use Notion for! ![YouTube Data Source](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689882912/youtube_0788cd3250.svg) #### **YouTube Data Source** Create AI bots powered by entire YouTube channels or playlists! ![Website Data Source](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689883465/web_1_1011850c4f.svg) #### **Website Data Source** Add the content of entire websites to your bot. Perfect for creating customer support bots. ![Example Messages](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689886425/chat_1_1_21be479cdb.svg) #### **Example Messages** Help your users know what to ask by adding a list of example messages or questions. ![RSS Data Source](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689883557/rss_111e44e9b0.svg) #### **RSS Data Source** Create AI bots using content from an RSS feed. Combined with auto-syncing you can build bots that are always up to date. ![File Data Source](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689883730/file_1_db83aae99b.svg) #### **File Data Source** Chat with your PDFs, CSVs, Word docs, Markdown, HTML, ePUBs, JSON, plain text and more. Drop in a ZIP and we will unpack it for you. ![Embeddable Chat Widget](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689885134/chat_1_552c4a1f92.svg) #### **Embeddable Chat Widget** Embed your AI bot on your website as a handy chat widget. Great for customer support bots, wiki bots, API docs bots and more. ![Bot Theming](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689885383/brush_1_274949f4c1.svg) #### **Bot Theming** Change your bot's light or dark mode, and set the primary colours to fit your brand. ![Bot Passwords](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689885579/lock_1_5f7e9c09b2.svg) #### **Bot Passwords** Got a bot with access to sensitive data? Password protect your bots to prevent public access. ![Website Crawling](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689885738/malware_1_ec1a4f7f1e.svg) #### **Website Crawling** Use our crawling feature to automatically discover all the pages of a website to add as content. ![Message Feedback](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689886589/feedback_1_0dc2b5f3ba.svg) #### **Message Feedback** Allow your users to give feedback on your bot's responses so you can see where it does well and where it needs improvement. ![Bot Creativity](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689886929/idea_1_2ff7d83586.svg) #### **Bot Creativity** Adjust your bot's creativity (or temperature). Low creativity gives very similar responses each time; high creativity gives a different answer each time! ![API Channel](https://res.cloudinary.com/djyjvrw5u/image/upload/v1689887097/web_page_1_4978c76cbc.svg) #### **API Channel** Need to build something more custom? Enable the API channel so you can talk to your bots via our API. ![Markdown Responses](https://res.cloudinary.com/djyjvrw5u/image/upload/v1690210418/coding_1_def90f2440.svg) #### **Markdown Responses** Your bots respond using markdown, so responses can include images, links, code blocks and anything else markdown supports! ![Shareable Conversations](https://res.cloudinary.com/djyjvrw5u/image/upload/v1690210054/link_1_45dc8e3407.svg) #### **Shareable Conversations** Grab a unique link to any conversation so you can share it with everyone to see. ![Conversations View](https://res.cloudinary.com/djyjvrw5u/image/upload/v1690209945/chat_2_1_7067778239.svg) #### **Conversations View** View and search through all the conversations users have been having with your bots. ![Custom Prompts](https://res.cloudinary.com/djyjvrw5u/image/upload/v1690210742/edit_tools_1_7dca10432a.svg) #### **Custom Prompts** Customise both the system message and user prompt to give you full power over how your bot responds. #### **AI Email Bots** Connect a dedicated email address so your bot can answer customer emails automatically. **Standard****Pro****Enterprise** #### **100+ AI Models** Choose from over 100 models across OpenAI, Anthropic (Claude), Google (Gemini), Mistral, xAI (Grok), Cohere, DeepSeek, Perplexity and more. Pick the right model for each bot, balancing quality, speed and cost. **Standard****Pro****Enterprise** #### **Vision & Multimodal** Bots can understand images, not just text. Send a screenshot or photo and get an answer. **Standard****Pro****Enterprise** #### **Power-ups** Give your bot superpowers. Let it take actions and fetch live data, not just answer from its knowledge. **Basic****Standard****Pro****Enterprise** #### **Browse the Web & Search** Let your bot browse live web pages and run a Google search inside a conversation. **Basic****Standard****Pro****Enterprise** #### **Connect Your Tools** Use any API, Zapier AI Actions, Notion read/write/query, Shopify (orders, customers, products) and Slack & Discord actions. **Basic****Standard****Pro****Enterprise** #### **Talk to a Human** Escalate a conversation to a person when the bot should hand off. **Basic****Standard****Pro****Enterprise** #### **Bot-to-Bot Routing** Route a question to a specialist bot for the best answer. **Basic****Standard****Pro****Enterprise** #### **Rich Responses** Bots can reply with cards, charts, maps, tables and Mermaid diagrams. **Basic****Standard****Pro****Enterprise** #### **Conversation Analytics** Weekly AI summaries, message volume and resolution insight for every bot. **Pro****Enterprise** #### **Sentiment & Emotion** See how your users feel across their conversations. **Pro****Enterprise** #### **Common Questions & Topics** Automatically cluster repeated questions and tag conversations by topic. **Pro****Enterprise** #### **Improvement Recommendations** Get suggestions for where your bot needs better content. **Pro****Enterprise** #### **Roles & Permissions** Owner, Admin, Responder and Viewer roles with granular access control. **Standard****Pro****Enterprise** #### **Human Takeover** Assign conversations to teammates, escalate when needed, and get AI chat summaries. **Standard****Pro****Enterprise** #### **Custom Domains** Serve your bot on your own domain for a fully white-labelled experience. **Standard****Pro****Enterprise** #### **Voice Input** Let users speak to your bot with built-in speech-to-text. **Standard****Pro****Enterprise** #### **Webhooks** Receive HMAC-signed webhook events for data sync and conversation activity. **Standard****Pro****Enterprise** #### **Scheduled Tasks** Run bot tasks automatically on a schedule. **Standard****Pro****Enterprise** #### **Testing** Build test cases and run automated quality checks on your bot. **Enterprise**