---
title: "FAQs - Chat Thing"
canonical_url: "https://chatthing.ai/faq"
last_updated: "2026-07-20T15:03:07.141Z"
meta:
  description: "Answers to common questions about Chat Thing - pricing, data sources, channels, custom integrations, and how our AI chatbots work."
  "og:description": "Answers to common questions about Chat Thing - pricing, data sources, channels, custom integrations, and how our AI chatbots work."
  "og:title": "FAQs - Chat Thing"
  "twitter:description": "Answers to common questions about Chat Thing - pricing, data sources, channels, custom integrations, and how our AI chatbots work."
  "twitter:title": "FAQs - Chat Thing"
---

## **Frequently asked questions **

<details>

<summary>**Which LLM's models are supported?**</summary>



By default our bots use **GPT-4o Mini** Standard, Pro & Enterprise tier subscribers can use advanced LLM models such as GPT-5 from a wide variety of providers including OpenAI, Google, Cohere, Claude & Mistral. See [available models](https://chatthing.ai/pages/features/models) for a full list of supported models.

</details>

<details>

<summary>**Is my data used to train ChatGPT?**</summary>



As stated in the OpenAI terms of use your data is not used to train ChatGPT: https://openai.com/policies/terms-of-use The relevant part is section 3.c. _"We do not use Content that you provide to or receive from our API ("API Content") to develop and improve our Services"_.

</details>

<details>

<summary>**I will need more storage/message tokens than your plans allow, what should I do?**</summary>



If your needs don’t fit into any of our standard plans, we can happily make your a custom plan. Please email [hello@chatthing.ai](mailto:hello@chatthing.ai) with your requirements.

</details>

<details>

<summary>**Can I see the questions people are asking my bots?**</summary>



Yes you can! Check out the [conversations](https://chatthing.ai/app/conversations) view after logging into your account.

</details>

<details>

<summary>**What is a data source?**</summary>



Data sources are the way you connect you bot to your data. Currently we support importing data from Notion, Web pages a selection of text file formats & youtube videos but plan to add more very soon.

</details>

<details>

<summary>**What is a storage token?**</summary>



Storage tokens are used when you synchronise your data from a data source such as Notion with your bot. **1000** storage tokens roughly equals about **750** words. Each time you synchronise a data source it will use more storage tokens.

</details>

<details>

<summary>**What is a message token?**</summary>



Message tokens are used each time you send a message to a bot and receive a response. Each message uses between **1000**-**4000** message tokens depending on the questions and the bots response. This means **200,000** message tokens roughly equates to **100** messages.

</details>

<details>

<summary>**Can I use the Chat Thing API?**</summary>



Yes, you can! We've just released our public API which is available to users on the Standard, Pro & Enterprise tiers. See the [full documentation](https://chatthing.ai/docs/api-channel), for more information.

</details>

<details>

<summary>**Where can I get help?**</summary>



You can get help by visiting our [documentation](https://chatthing.ai/docs/getting-started) or by joining our [discord community](https://discord.com/invite/DGCCR34Fsj)

</details>

<details>

<summary>**How does our Chat Thing use Google user data?**</summary>



Chat Thing can make use of files stored within your Google Drive. You have full control of which files or folders you grant us access to & any such information will only be used to train your bots.

Any use of information received from Google APIs adheres to [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

</details>

<details>

<summary>**What languages does Chat Thing support?**</summary>



We currently support English, Spanish, French, German, Japanese, Chinese & Greek.

</details>

<details>

<summary>**Where can I find my previous invoices?**</summary>



You can access your previous invoices by visiting https://chatthing.ai/app/billing and clicking on the "Manage subscription" button in the top right of the screen.

</details>

<details>

<summary>**If you're having trouble logging in?**</summary>



Forgotten your password? You can [reset it here](https://chatthing.ai/app/auth/forgotten-password). You may also need to confirm your email address, if you can't find this email please check your junk folder.

</details>